Ron has over 40 years of experience in the hotel industry and co-working space. He is the founder of YARIV@Hospitality Flavor, a professional hotel management and consulting company. Ron has worked for international hotels such as Hilton, Marriott, and IHG. He has opened and managed several hotels in Europe and the US.
- When you first started working in hospitality, why did you choose to work in this industry?
I began working in the hospitality industry after completing my military service. I chose this field because I wanted to work with people, and hospitality is a people-centric business. It offers a unique opportunity to make guests happy through face-to-face interactions and personal connections.
- How do you think hospitality has changed from 25 years ago when you first started?
The essence of hospitality remains the same; it’s still about people connecting with people. What has evolved is the variety of accommodations and technological advancements that allow hotels to reach guests more efficiently. From a guest’s perspective, technology enables them to explore a range of options and enjoy local experiences almost as if they were locals.
- Is there a gold tip you can give guest experience managers and hotel managers in their journey of making guests happy?
A golden tip for hoteliers is to prioritize your team’s happiness and respect, as it directly impacts the service provided to guests. Nurturing guest loyalty by building personal connections and offering personalized experiences is key—treat guests as if they are visiting your home.
- What is the first thing that can make guests happy?
When guests book a hotel, they have specific expectations for their accommodation. Hoteliers need to ensure that these expectations are met. By fulfilling promises, you create a positive experience that leads to satisfied guests**.**
What is the first thing that can make guests unhappy?
Neglecting essentials such as security, strong Wi-Fi, a comfortable bed, a good night’s sleep, and hot water with a quality shower.
What does hospitality mean for you?
Hospitality means caring for guests and employees, ensuring a happy guest experience, and fostering a motivated workplace. It also involves connecting with people from different cultures and making every workday enjoyable.
- What do you love most about hospitality?
In hospitality, no two days are the same—you start your day with a plan, but the excitement of unexpected experiences keeps it dynamic. If you are passionate and dedicated, this industry offers the chance to work in various locations worldwide.
- Where was your last vacation destination?
My last vacation was a painting retreat in Tuscany, Italy. I stayed in a charming village, immersed in nature, and painted outdoors each day—an ideal vacation that combined creativity with tranquility.
- Tell us about 1 thing you think Hospitality/Hotels can do better in order to improve in the next 3 years.
The hotel industry must prioritize recognizing the “unseen” team members, like housekeepers and kitchen staff, who contribute to guest satisfaction. Additionally, simplifying check-in and check-out processes and providing flexible room availability using technology and smart scheduling will significantly enhance the guest experience.
