Guest feedback is a goldmine of information that can be used to refine hotel operations and elevate the guest experience.
13 Oct, 2024 Continue reading
This time we wanted to find out why guests complain about their room so you can make sure your hotel covers all the aspects guests care about.
04 Nov, 2024 Continue reading
In today's competitive hospitality landscape, guest experience is more than just a buzzword – it's the cornerstone of a thriving business. Happy guests become loyal guests, and loyal guests drive repeat bookings and positive word-of-mouth.
06 Jan, 2025 Continue reading
As a hotelier, you probably have a to-do list as long as it gets. You focus on many different areas and tasks; one of the most important is the guest experience.
13 Jan, 2025 Continue reading
If we could go back in time and tell our younger selves that our whole life would fit in our phones, which are square devices that we can talk to perform tasks, we probably wouldn’t believe it.
27 Jan, 2025 Continue reading
In a world where travelers expect instant gratification and seamless experiences, traditional methods of handling hotel reviews are starting to feel outdated. Guests no longer have the patience to sift through hundreds of reviews, and hotel management teams do not have the time to manually analyze this vast ocean of feedback.
13 Feb, 2025 Continue reading
Exploring how online reviews impact a hotel’s reputation and offering actionable tips for managers to manage negative reviews, encourage positive feedback, and improve overall guest perception
01 Jun, 2024 Continue reading